Three Block Media Customer Rating
January 10th, 2008 by Levi Posted in 2007 SurveyThe results are in!
Near the end of 2007 we conducted a customer survey to determine our strengths and weaknesses. Here are the results of our survey:
81% of our customers have used our services for over a year.
67% of our customers create a website or change (update) their website on a yearly basis with Three Block Media as a result of new technological advances.
73% use our graphic design services on a monthly basis.
90% of our customers are satisfied with the overall service they receive from Three Block Media.
4.2 out of a score of 5 points is what our customers rated Three Block Media based on service, time of delivery, professionalism, quality of service and understanding their individual needs.
90% of our clients will likely continue to use our services and products in the future.
91% of clients have and are highly likely to recommend us to a friend or colleague.
95% of our clients also endorsed Oshkosh computer support.
After careful review of our survey our one area of weakness, that we will focus greatly on in this new year and maintain in the future is the “on-time delivery of services”. We scored 3.5 points out of 5, which is valuable information to know, and we will strive to improve this area.
We would like to thank everyone who participated in the survey and we look forward to working with all of you in the new year! We hope you enjoyed the serving tray we gave out as a token of our appreciation.